Customer Refund Policy

The Consumer Customer has the right to withdraw within 14 days of receiving the goods, without giving any reason. The direct cost of returning the goods is borne by the Consumer. Returns must be sent to: Il Velo di Karnib Ghadir, Via Berenini 118, 43036 Fidenza (PR), with the goods intact, not used beyond what is necessary and in their original packaging. The refund is made using the same means of payment within 14 days of the withdrawal notice (the Seller may withhold the refund until the goods are received or proof of return is provided).

All products are also covered by the 24-month legal guarantee of conformity (Arts. 128-135 Consumer Code). For withdrawal, returns or warranty, write to Ilvelo_italia@hotmail.com. Full details in the General Terms and Conditions.